Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

The Plaza is ideally located near some of Sherman Oaks’s best destinations. Westfield Fashion Square offers a wide variety of shopping and dining experiences. The nearby Ventura Boulevard district is filled with boutiques, cafés, and unique shops, along with the trendy Sportsman’s Lodge. Local parks offer picnic areas, playgrounds, and organized sports leagues, and outdoor enthusiasts can enjoy hiking, biking, tennis, and more from Lake Balboa to Fryman Canyon. The Plaza Apartments are just minutes from the I-405, 101, and 170 freeways, making commuting and traveling easy. The nearby Metro Orange Line also provides quick access to Downtown Los Angeles, Universal City, and Warner City.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning. For unit-specific information, please contact our on-site team.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a dishwasher.

Is there a pool or other amenities?

Yes, we have a beautiful outdoor pool and spa, giving it a resort-like feel. We also have a fitness center and elevator access.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

Are there additional storage options available?

Yes, additional storage units are available for rent, but availability is subject to change.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.